Policy & Accreditations

Mission & Quality Policy

To provide an Individual, friendly and flexible service, providing clear and effective service delivery through high quality customer focus, understanding requirements and ensuring success through zero defect processes.

Integrity

Being trustworthy and honourable.
Integrity, honesty, and accountability are at the core of the business. We adhere absolutely to the independence and objectivity requirements under which we do business.
Ensure confidentiality in service and communications with customers.
To achieve and maintain high standards of quality in service and product delivery, developing the objectives and processes as detailed within the management system.

Customer Success

Understand the requirements of the customer.
Achieving Customer Success and not just satisfaction.
Be focused not just on the business’s success, but also that of the customer.
Continually improving and applying best practices

Safety & People

Ensure the health and safety of those involved whether directly or indirectly with the operation of the business, by applying the required practices, and as far as reasonably practicable safe systems of work and training.
Ensure that people are given opportunity to succeed and carry out CPD.

Environment

Understand impact to the environment, along with reuse and recycling of waste and achievement of carbon neutral Net Zero targets
Source materials and energy from sustainable and renewable sources where possible.